Privacy Policy

INFORMATION SECURITY POLICY

We understand the importance of privacy and will keep your personal information confidential. Please read this Information Security Policy and understand the actions related to your personal information. This Information Security Policy may change without prior notice, so please regularly review and update these terms to stay informed about any changes.

SECTION 1: PURPOSE AND SCOPE OF INFORMATION COLLECTION

1.1. Purpose of Information Collection

The primary data collection on the TOKYO FAMILY CLINIC website includes:

For customers scheduling appointments: Full name, Patient ID (if available), date of birth, email, phone number, specialty needed for the appointment, and any other requests (if applicable)… 

For customers seeking test results etc: Patient ID, sample collection date, sample collection number… 

For recruitment: Personal information; Health status; Education; Work experience… 

This is the information that https://tokyofamilyclinic.com.vn/ requires customers to provide when registering for appointment booking and test result inquiries, as well as for recruitment on the website of TOKYO FAMILY CLINIC.

We reserve the right to disclaim any responsibility for any damages arising from the theft, loss, or damage to your personal information due to accidents or any other means.

1.2. Scope of Personal Information Collection

  • Providing services to customers.
  • Sending notifications about information exchange activities between customers.
  • Communicating and resolving issues with customers in special cases.
  • Not using customer's personal information for purposes other than verification and related transactions at https://tokyofamilyclinic.com.vn/.

SECTION 2: USE OF INFORMATION

The contact information we collect is used solely for personal information purposes, allowing us to contact you regarding personal matters such as scheduling appointments, providing price quotes, recruitment, etc., or sending updates about TOKYO FAMILY CLINIC.

We collect information about your website access, including identifiable and non-identifiable information, for analysis.

Your information is used to help provide our services, and we may share information with our affiliated companies. These companies are bound by our strict Privacy Policy.

SECTION 3: RETENTION PERIOD OF INFORMATION

We will store the personal information provided by customers on our management systems or systems we rent while providing of services to customers until the collection purpose is fulfilled or until you request the deletion of the provided information.

SECTION 4: ADDRESS OF THE ENTITY COLLECTING AND MANAGING PERSONAL INFORMATION

BRANCH 1 CHANGE UNTIL CHANGE HEALTHCARE COMPANY LIMITED – TOKYO FAMILY CLINIC

  • Address: T1-T2 - ground floor L'Mak Building - No. 127 Hong Ha - Ward 09 - Phu Nhuan District - Ho Chi Minh City - Vietnam.
  • Phone: 1900 9999 24
  • Email: [email protected]

SECTION 5: MEANS AND TOOLS FOR USERS TO ACCESS AND MODIFY THEIR PERSONAL DATA

If you are not interested in receiving news or information, you can change your information at any time by sending an email to us at [email protected]

SECTION 6: COMMITMENT TO THE SECURITY OF CUSTOMER'S PERSONAL INFORMATION

In addition to using your information for the purposes stated in Clause 1.1 of Section 1 of this Information Security Policy and within the scope stated in Section 2, we will keep your personal information confidential.

Please read the Information Security Policy and understand the actions related to your personal information. This Information Security Policy may change without prior notice, so please regularly review and update these terms to stay informed about any changes.